How far in advance should I book my experience?

We recommend reserving your experience as early as possible to ensure availability, especially for weekends, holidays, and peak seasons. While we do our best to accommodate last-minute bookings, booking in advance gives us the greatest opportunity to thoughtfully plan and personalize your celebration.

How does payment work?

A 50% non-refundable retainer is required to reserve your date and begin planning your experience. The remaining balance is due 48 hours prior to your scheduled event.

Experiences booked within 7 days of the event date require full payment at the time of booking.

Once your reservation is confirmed, you'll receive a confirmation email with all the details for your upcoming experience.

We gladly accept:

• Apple Pay

• PayPal

• Venmo

• Zelle

• Cash App

How long does each experience last?

Our Signature Experiences are designed for two hours, giving you plenty of time to relax, celebrate, and create lasting memories.

Need a little more time? Additional hours are available for $50 per hour. We kindly request at least 48 hours' notice whenever possible.

Our Proposal Experiences are designed for one hour, with additional time available upon request.

Do you provide food and beverages?

Willow & Bloom Events specializes in creating beautifully curated outdoor experiences and does not provide food or alcoholic beverages.

However, we're happy to recommend trusted local caterers and charcuterie vendors to help complete your celebration.

Complimentary bottled water is included with every experience, and you're welcome to bring your own food and beverages.

If you choose to bring alcoholic beverages, it is the client's responsibility to comply with all local laws and regulations regarding alcohol consumption at public parks, beaches, or other venues.

Where can my experience be set up?

One of the things our clients love most is the flexibility to celebrate wherever the moment feels right.

We can beautifully stage your experience at:

• The beach

• A local park

• Your backyard

• Private residences

• Vacation rentals

• Other approved outdoor locations

If you need inspiration, we'd be delighted to recommend some of our favorite scenic locations throughout Northeast Florida.

What time should we arrive?

Your experience will be completely prepared before your scheduled arrival, so all you have to do is arrive and enjoy.

A member of the Willow & Bloom team will greet you, ensure everything is perfect, and then leave you to enjoy your celebration in privacy.

If you choose to leave earlier than your reserved time, we kindly ask that you notify us by phone or text at least 30 minutes before your departure so we can begin cleanup.

Guests are responsible for the care of all Willow & Bloom décor, furnishings, and accessories until our team returns.

What happens if something gets damaged?

Accidents happen, and we're happy to take care of all cleanup—that's part of the Willow & Bloom experience.

However, guests may be responsible for the replacement cost of any décor, furnishings, or equipment that is lost, stolen, or damaged beyond normal wear and tear.

Cancellation Policy

Every Willow & Bloom experience is thoughtfully prepared and reserved exclusively for you.

To ensure fairness for all of our guests, the following cancellation policy applies:

• A 50% non-refundable retainer is required to secure your reservation.

• Cancellations made within 72 hours of your scheduled experience are non-refundable.

• Guests who do not arrive for their scheduled reservation ("no-shows") will forfeit all payments made.

If your plans change, please contact us as soon as possible. We'll always do our best to accommodate a reschedule based on availability.

Weather Policy

Florida's weather can be unpredictable, but we're committed to making sure your experience is as seamless as possible.

If weather conditions make it unsafe or impractical to set up outdoors, Willow & Bloom Events will work with you to choose the best alternative.

Depending on conditions, we may:

• Reschedule your experience for another available date

• Relocate your experience to another suitable outdoor location

• Move your experience to a covered or indoor location provided by the client

For beach experiences, we may recommend an alternate beach location if wind, tides, or other environmental conditions affect the original site.

While refunds are not available for weather-related cancellations, we'll gladly reschedule your experience within 12 months of your original event date at no additional charge.